Webinars
Events
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Weatherization Operational Excellence Series (Field and Admin): Strengthening the Systems That Drive Consistent, High-Quality Weatherization Delivery
The Weatherization Operational Excellence Series (Field and Admin) explores the core systems that drive consistent, high-quality Weatherization program delivery. This four-part series focuses on the operational foundations that support effective service to households including customer experience, documentation, workflow design, and contractor and crew coordination. Designed for both field and administrative staff, the series highlights practical […]
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Celebrating 50 years of Weatherization and Weatherization Day Planning Webinar
Each October, communities across the country recognize Energy Action Month (EAM), a time to highlight energy efficiency and programs that help households reduce energy costs. As part of this month of recognition, communities also mark October 30 as National Weatherization Day. In 2026, we are proud to celebrate 50 years of the Weatherization Assistance Program […]
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Weatherization Operational Excellence Series (Field and Admin): Strengthening the Systems That Drive Consistent, High-Quality Weatherization Delivery
The Weatherization Operational Excellence Series (Field and Admin) explores the core systems that drive consistent, high-quality Weatherization program delivery. This four-part series focuses on the operational foundations that support effective service to households including customer experience, documentation, workflow design, and contractor and crew coordination. Designed for both field and administrative staff, the series highlights practical […]
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At the Table When It Matters: Pennsylvania’s State-Local Approach to Disaster Case Management
How can a State Association play a meaningful role in disaster recovery? Following Tropical Storm Debby, the Community Action Association of Pennsylvania partnered with the Department of Human Services and local agencies to stand up a statewide Disaster Case Management Program. This session highlights how the effort came together, why it mattered to have Community […]
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Head Start Notice of Proposed Rulemaking (NPRM): Community Action Listening Sessions
NCAP and CAPLAW will host two listening sessions for the Community Action Network on the recently released Head Start Notice of Proposed Rulemaking (NPRM), Reducing Federal Burden for Head Start Programs. We’ll provide a brief overview of the proposal and hear from Community Action Head Start programs about their initial reactions, questions and concerns, and the […]
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Head Start Notice of Proposed Rulemaking (NPRM): Community Action Listening Sessions
NCAP and CAPLAW will host two listening sessions for the Community Action Network on the recently released Head Start Notice of Proposed Rulemaking (NPRM), Reducing Federal Burden for Head Start Programs. We’ll provide a brief overview of the proposal and hear from Community Action Head Start programs about their initial reactions, questions and concerns, and the […]
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Whole Family by Design: Making Whole Family Work Measurable
Whole Family work is more than service integration—but how do you define it, implement it consistently, and measure its impact? This webinar explores practical strategies for identifying your intervention, collecting meaningful data, measuring outcomes, and using results to strengthen practice. Learn from field examples, common challenges, and proven approaches that help agencies demonstrate what difference […]
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Weatherization Operational Excellence Series (Field and Admin): Strengthening the Systems That Drive Consistent, High-Quality Weatherization Delivery
The Weatherization Operational Excellence Series (Field and Admin) explores the core systems that drive consistent, high-quality Weatherization program delivery. This four-part series focuses on the operational foundations that support effective service to households including customer experience, documentation, workflow design, and contractor and crew coordination. Designed for both field and administrative staff, the series highlights practical […]
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Weatherization Operational Excellence Series (Field and Admin): Session 3: Workflow Optimization System
Workflow design directly impacts production, staff workload, and client timelines. This session examines how agencies can evaluate and optimize workflows from intake through job completion to reduce delays, eliminate bottlenecks, and improve coordination across teams. ABOUT THE SERIES The Weatherization Operational Excellence Series (Field and Admin) explores the core systems that drive consistent, high-quality Weatherization […]
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Weatherization Operational Excellence Series (Field and Admin): Strengthening the Systems That Drive Consistent, High-Quality Weatherization Delivery
The Weatherization Operational Excellence Series (Field and Admin) explores the core systems that drive consistent, high-quality Weatherization program delivery. This four-part series focuses on the operational foundations that support effective service to households including customer experience, documentation, workflow design, and contractor and crew coordination. Designed for both field and administrative staff, the series highlights practical […]
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Weatherization Operational Excellence Series (Field and Admin): Session 4: Contractor and Crew System
Contractors and in-house crews are critical partners in delivering weatherization services, making contractors and crew management a key operational system. This session focuses on strategies to strengthen recruitment, onboarding, communication, quality expectations, and performance management for crews and contractors. ABOUT THE SERIES The Weatherization Operational Excellence Series (Field and Admin) explores the core systems that […]
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NCAP Data Hub: Advanced Mapping Tools for Demonstrating Community Strengths and Needs
Learn how the NCAP Data Hub Map Room can create insightful, customized maps that add depth and meaning to your Community Assessment processes. A live demonstration will show how the Map Room can be used to create a variety of data visualizations - whether you are drilling down for specific community data or zooming out […]
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The Economic Mobility Toolkit: A New Resource for Community Action Agencies
Discover a new comprehensive resource from the Collaborative on Economic Mobility. This toolkit is designed to support Community Action Agencies in planning, designing, and implementing innovative approaches to advance economic mobility. It compiles promising practices, highlighted initiatives, and tools and resources for implementation. Attendees will learn how the toolkit can be used to enhance services, […]
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Social and Economic Mobility: The North Star of a Whole Family Approach
Social and Economic Mobility (SEM) is the North Star of a Whole Family Approach (WFA). In this webinar, participants will explore WFA as a coordinated set of services and strategies intentionally designed to address the key drivers of SEM. The session provides a strong foundation for understanding WFA while introducing practical tools, resources, and implementation […]