Contractors and in-house crews are critical partners in delivering weatherization services, making contractors and crew management a key operational system. This session focuses on strategies to strengthen recruitment, onboarding, communication, quality expectations, and performance management for crews and contractors.

ABOUT THE SERIES

The Weatherization Operational Excellence Series (Field and Admin) explores the core systems that drive consistent, high-quality Weatherization program delivery. This four-part series focuses on the operational foundations that support effective service to households including customer experience, documentation, workflow design, and contractor and crew coordination. Designed for both field and administrative staff, the series highlights practical strategies agencies can use to reduce bottlenecks, strengthen communication, support compliance, and improve production outcomes.

Click here to register for the series.