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Resource Library

Whole Family Approach Design Plan (Updated Version)

This Whole Family Approach Design Plan is meant to help your team think through and detail the essential elements of your whole family approach. It is organized by Components – and each Component section asks you to answer a set of questions. Answering all the questions will produce a “picture” of your effort – and a better sense of the work you have ahead of you. As you complete this design plan, you may find there are things you have not yet thought about, or challenges you don’t yet know how to address.

Establishing a Customer Focused Approach to Community Action Agency Services

This document provides tips and suggestions for implementing a customer satisfaction system in a community action agency.

Applying Lessons Learned from Past Crisis Responses

This is part 3 in the COVID-19 resource series.

The Federal Low-Income Weatherization Assistance Program and its Partnerships: $1.1 Billion In 2018

The Federal Low-Income Weatherization Assistance Program and its Partnerships: $1.1 Billion In 2018

Energy Awareness Month Toolkit

This toolkit contains graphics and messaging covering a range of topics including energy burden, energy equity and clean energy, COVID-19 and the energy sector, the Weatherization Assistance Program the Low Income Home Energy Assistance Program, Energy Efficiency Day (October 7), and Weatherization Day (October 30).

Continuous Quality Improvement Toolkit

Continuous Quality Improvement is a module within a series based on material produced by the Community Action Partnership and the Association of Nationally Certified ROMA Trainers (ANCRT). The series is comprised of a variety of recorded webinars, workshop PowerPoints, facilitator guides, case study examples, and associated resources. The curriculum is based on foundational ROMA principles and practices, exploring the focus areas for ROMA Next Generation and highlighting how all the elements of the Performance Management Framework fit together.

Leadership During Crisis: Northern Kentucky CAC

CAPLAW and the National Community Action Partnership have put together this case study to discuss some of the ways that Northern Kentucky Community Action Commission has adapted to the pandemic, ensuring governance compliance while continuing to meet customer needs.

Leadership During Crisis: Pro Action Case Study

CAPLAW and the National Community Action Partnership have put together this case study to discuss some of the ways that Pro Action of Steuben and Yates, Inc. has adapted to the pandemic, which we hope will inspire and encourage other CAAs considering similar measures.

2020 Census: Service Based Enumeration Toolkit

Service-Based Enumeration (SBE) provides an opportunity for people without conventional housing and people who may be experiencing homelessness to be counted in the census. This toolkit provides steps local agencies can take to ensure their customers are counted in the 2020 Census.

Leveraging Partnerships in COVID-19 Response & Recovery

This brief highlights practices that local CAAs can engage in to establish new partnerships or collaborative relationships and describes some of the learnings from Capstone Community Action as they convened resources to assist families in crisis.

A Trauma-Informed Agency Response to COVID-19

This brief, as the second installment in the National Partnership’s Community Action COVID-19 Resource Series, highlights practices that local CAAs can engage in to support mental health and self-care for staff as they continue to go above and beyond to serve communities during the COVID-19 pandemic. The brief also includes relevant resources for additional information and learning.

 

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Our resource team can provide support with accessing resources from our new resource library.

For assistance with Management & Operations resources, please contact: Courtney Kohler

For assistance with Census 2020 resources, please contact: Lindsay Marsh