2023 Standards of Excellence

Pursuing and Achieving Excellence in Community Action

The Standards of Excellence describe thirty-five of the very best practices of the very best Community Action Agencies. They are aligned closely with the Malcolm Baldrige Criteria for Performance Excellence—used world-wide for organizational performance and improvement. Developed and updated biannually with broad input from the Community Action Network, these Standards help answer the question: What does an excellent Community Action Agency look like? The bar is set high, as excellence represents the very highest operational objectives for Community Action Agencies. It is about striving for and seeking to stretch the limits of performance

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