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During this webinar, staff from the United Planning Organization, the newest Award for Excellence winner, discuss their performance management system that has been recognized as a best practice by a senior team of Pathways to Excellence Peer Reviewers. They discuss ow they use their strategic plan to set agency-wide outcome goals and how their performance management team uses program data to help staff improve results. They also provide a detailed presentation of into the performance scorecard they use to track progress across the agency.