Week of Events
Monday, November 5, 2018
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November 5, 2018 -Implementing Online Customer Satisfaction Surveys
Implementing Online Customer Satisfaction Surveys
This Organizational Standards Center of Excellence Peer-to-Peer webinar will highlight the work of two Community Action Agencies that have implemented online surveys as part of their customer satisfaction systems. The webinar will focus on how the systems were developed, the data collection and analysis process, examples of the tools the systems use, and lessons learned. These examples highlight effective practices for attention to customer satisfaction, as well as meeting and exceeding Organizational Standard Category 1, as well as Standard 6.4.
Tuesday, November 6, 2018
No events on this day.
Wednesday, November 7, 2018
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November 7, 2018 -Whole Family Building Blocks: Aligning High Quality, Intentional, Intensive Services to Parents and Children
Whole Family Building Blocks: Aligning High Quality, Intentional, Intensive Services to Parents and Children
During this webinar participants will learn more about the building blocks agencies need to construct to successfully shift to a whole family approach. Specifically this webinar will focus on the building block related to aligning services for parents and children together. Additionally, participants will learn how to access the awesome resources coming from the whole family approach efforts of the Learning Community.
Thursday, November 8, 2018
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November 8, 2018 -Developing Leaders through Community Engagement
Developing Leaders through Community Engagement
This Organizational Standards Center of Excellence Peer-to-Peer webinar will focus on how Community Action Agencies can utilize community leadership academies to directly engage the low-income community and empower customers to address the roots of poverty in their neighborhood. Two agencies will share their experiences developing and facilitating leadership academies, and the results they have seen at the individual, agency, and community level. These examples highlight strategies to build capacity among low-income individuals and increase community involvement in agency activities as ways to meet and exceed Organizational Standard Category 1 & 2.
Presenters: Leah Goldfine & Pamela Luckett, Montgomery County Community Action Agency & Ayana Bias, UPO
Friday, November 9, 2018
No events on this day.
Saturday, November 10, 2018
No events on this day.
Sunday, November 11, 2018
No events on this day.