This Organizational Standards Center of Excellence Peer-to-Peer webinar will highlight the work of two Community Action Agencies that have implemented online surveys as part of their customer satisfaction systems. The webinar will focus on how the systems were developed, the data collection and analysis process, examples of the tools the systems use, and lessons learned. These examples highlight effective practices for attention to customer satisfaction, as well as meeting and exceeding Organizational Standard Category 1, as well as Standard 6.4.

Presenters: Dan Boyd, Community Services of Northeast Texas & Jaime Longoria, Hidalgo County Community Service Agency

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