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Consumer Protection & Advocacy

Standing up for our low-income customers is essential to ensuring a more equitable energy sector.  Before you testify in front of your public utility commission, take a look at our succinct toolkits and sample testimonies. 

    Audio / Video Presentations

    Water and Energy Programs Amidst COVID-19 Spotlight on Arizona

    Water and energy program funding has been critical for families impacted by COVID-19. Watch this national webinar to hear from colleagues in Arizona on how they have risen to the challenge, and are innovating with technology to ensure a more safe and streamlined program model.

    Utility Debt in the Pandemic: How to Change Shut off and Collection Policy

    CAAs and other LIHEAP agencies foresee a coming tsunami of debt.  A few states have enlightened debt-management and forgiveness policies. If yours is not one of them, this presentation by John Howat, Senior Energy Analyst with the National Consumer Law Center (NCLC), provides model approaches and what to present to state policy makers to win changes. You will learn how utilities finance  unpaid bills, how to use NCLC’s new  templates for low-income utility program discount and arrearage management programs, and actions you can take now to help customers in crisis. For more, check out NCLC’s new COVID-19 resource collection.

    Slide Presentations

    Affordable Energy: Today and Tomorrow

    Energy advocates from two states discuss their most recent campaigns.

    Access to Solar – Project Updates and Consumer Protection Cautions

    Community Action Partnership of Oregon is working to coordinate DOE WAP and Community Solar utilizing the recently released SIR calculator. Plus, National Consumer Law Center provides strategies to think through consumer protection issues.

    How Associations of CAA or WAP Organize to Win Big for Low Income Energy Consumers

    The Energy Project of Washington, the Community Action Partnership of Oregon, and the Arizona Association of Community Action detail how and why they found funding for energy staff in order to win and keep utility resources and consumer protections for their state network.

    Current Utility Regulatory Issues and How You Can Respond

    Overview of major issues and key arguments for low-income advocates from the National Consumer Law Center and the Community Action Partnership of Oregon.


    Model Tool: Fixed Charge Testimony from Washington State

    Offers model arguments to rebut rate proposals with high fixed charges.

    Model Tool: Discovery Questions for Utility Rate Case from Oregon CAA Association

    Includes strong sample questions that Weatherizers and associations can use for ‘discovery’ in a rate case that would provide significant utility information for informed intervention.

    Model Testimony: Regulatory Commission Testimony

    Excellent winning example of utilizing simple data to maintain or increase utility programs.

    Model Testimony: Risks of Non-Bill Financing

    Provides detailed argument on the risks of on-bill financing for energy efficiency.