Consumer Protection & Advocacy
Standing up for our low-income customers is essential to ensuring a more equitable energy sector. Before you testify in front of your public utility commission, take a look at our succinct toolkits and sample testimonies.
Audio / Video Presentations
Water and energy program funding has been critical for families impacted by COVID-19. Watch this national webinar to hear from colleagues in Arizona on how they have risen to the challenge, and are innovating with technology to ensure a more safe and streamlined program model.
CAAs and other LIHEAP agencies foresee a coming tsunami of debt. A few states have enlightened debt-management and forgiveness policies. If yours is not one of them, this presentation by John Howat, Senior Energy Analyst with the National Consumer Law Center (NCLC), provides model approaches and what to present to state policy makers to win changes. You will learn how utilities finance unpaid bills, how to use NCLC’s new templates for low-income utility program discount and arrearage management programs, and actions you can take now to help customers in crisis. For more, check out NCLC’s new COVID-19 resource collection.
Community Action Partnership of Oregon is working to coordinate DOE WAP and Community Solar utilizing the recently released SIR calculator. Plus, National Consumer Law Center provides strategies to think through consumer protection issues.
The Energy Project of Washington, the Community Action Partnership of Oregon, and the Arizona Association of Community Action detail how and why they found funding for energy staff in order to win and keep utility resources and consumer protections for their state network.
Overview of major issues and key arguments for low-income advocates from the National Consumer Law Center and the Community Action Partnership of Oregon.
Includes strong sample questions that Weatherizers and associations can use for ‘discovery’ in a rate case that would provide significant utility information for informed intervention.