Download Slides
How do high-performing agencies use internal feedback to drive improvement? This session focuses on how Community Action Agencies can strengthen internal operations by gathering, analyzing, and acting on feedback from staff, board members, and volunteers. We identify key internal customers, explore how to build feedback into performance management systems, and discuss practical steps to support staff engagement, well-being, and satisfaction. The session highlights how two-way communication methods contribute to a culture of continuous improvement and shared accountability.