The 2019 American Customer Service Index survey results are in! Join the Department of Energy for this webinar as they provide an overview of the results. You may recall this survey asked subgrantees to provide their opinions on multiple dimensions of how their respective State grantee is conducting the Weatherization Assistance Program. All responses remained anonymous, and the CFI Group provided DOE WAP with aggregated data. Going forward, discussion will focus on changes in scores compared to the 2017 survey and updating Grantee Action Plans for 2020 and beyond.