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Resource Library

Whole Family Approach Design Plan (Updated Version)

This Whole Family Approach Design Plan is meant to help your team think through and detail the essential elements of your whole family approach. It is organized by Components – and each Component section asks you to answer a set of questions. Answering all the questions will produce a “picture” of your effort – and a better sense of the work you have ahead of you. As you complete this design plan, you may find there are things you have not yet thought about, or challenges you don’t yet know how to address.

SNAP E&T: What’s in it for me?

Learn how your Community Action Agency would benefit from the opportunities and impacts of participating in NCAP’s SNAP Employment & Training workforce project.

COVID Response Social Media/Digital Template Resources for CAAs

On Wednesday, March 31 NCAP hosted a webinar which provided an overview of our COVID-19 response social media/digital templates as well as step-by-step instructions on how to customize these templates to promote your Community Action Agency’s local data and stories.

Ask the Experts – SNAP Employment & Training Information for Community Action Agencies

Learn the fundamentals of the federal SNAP E&T program with a LIVE Q&A with workforce experts. Presented by Seattle Jobs Initiative.

New eCourse Release Tour: Advancing Family Centered Coaching

We are excited to bring you a new eCourse on Community Action Academy to help advance your agency’s practice with Family-Centered Coaching. Family-Centered Coaching is a holistic approach that moves beyond traditional case management and engages families as they access services, set goals, and strive to achieve their full potential. Based on open-source content developed and revised by the W.K. Kellogg Foundation and The Prosperity Agenda, this eCourse includes videos, reading, scenarios, and quizzes to help learners build coaching skills, engage in the coaching process, work through implicit bias, and assess agency readiness. Access Advancing Family-Centered Coaching on Community Action Academy for free, today! On March 17th we kicked-off the release and provided a tour of the course components that can help you and your organization move forward in this practice.

Practice Transformation Resource Tour

During this webinar, participants learned more about the National Partnership’s Practice Transformation Resources. These resources will help organizations’ apply evidence-based anti-poverty practices to better serve families. The Practice Transformation team supports organizations to transform their agencies and communities through the integration of services, ongoing training and technical assistance, and resource dissemination. We will tour training materials, reports, guides and upcoming opportunities to help you improve outcomes and identify effective, promising, and innovative practice models that alleviate the causes and conditions of poverty. Some of the content covered will include COVID-19 publications, guides for developing a Whole Family/2-Gen Approach, and tools for strengthening equity.

CCAP Exam Guidance

After successful completion of the CDF and ESP, candidates are qualified to take the CCAP exam. This session focuses on best strategies for preparing for the examination, noting what distinguishes the CCAP exam from other kinds of tests, with particular focus on the Study Guide and practice questions.

Increasing Internal Customer Satisfaction Through ROMA Assessment

Especially over the past year, organizations have had to be more intentional about the customer satisfaction of one of their most important assets – their “internal customers” (employees). Many of the CSBG Organizational Standards also provide a minimum threshold for how to ensure the overall customer satisfaction system of the organization is established. This webinar covers components of both internal and external customer satisfaction to consider as the CAA moves beyond minimum requirements.

Organized Knowledge is Power: Tips for Data Aggregation and Visualization

Understanding challenges and monitoring or reporting the impact of solutions is often tied to the collection and analysis of data. Join the National Community Action Partnership and U.S. Digital Response in a conversation about identifying and aggregating data sources into a consolidated view or dashboard to help drive smarter decision-making. During this webinar, you’ll hear about USDR’s partnership with the Lawyers’ Committee for Civil Rights Under Law to create the 866-our-vote dashboard during the 2020 elections. This example shows how an organization used the skills and knowledge they gained from U.S. Digital Response on data aggregation and visualization. These skills can be replicated in your Community Action Agency to be used on issues related to your work. You’ll leave with a deeper understanding of data aggregation and with clear tips, takeaways and recommendations to make the data work for you.

Establishing a Customer Focused Approach to Community Action Agency Services

This document provides tips and suggestions for implementing a customer satisfaction system in a community action agency.

Virtual Dialogue: The Phases of Collective Impact

Listen in to this virtual dialogue with NCAP staff Courtney Kohler and Sheri Brady of the Aspen Institute for Community Solutions to learn more about Collective Impact!

Collaborative Partnerships on Rental Assistance

National Community Action Partnership was joined by the Council of State Community Development Agencies (COSCDA) for a discussion on delivering rental assistance resources during the COVID-19 pandemic. This webinar showcased the importance of state and local partnerships when implementing effective relief programs.

Annual Rev. Dr. Martin Luther King Jr. Commemoration 2021

The entire Community Action Network was invited to join a Fireside Chat with Community Action Legacy Leader, Lois Carson on January 28th, 2021. During the webinar, National Partnership Board Chair, Bryan Duncan and Denise Harlow engaged Ms. Carson in a reflective conversation about the history of Community Action’s connection to MLK and invited the Community Action Network to look towards future opportunities to build collective opportunities for everyone.

The National Partnership is also collecting local agencies MLK Commemoration efforts, using the hashtag #CAABelovedCommunity.

An Overview of the $25 Billion Rental/Utility Assistance Provided in the New COVID Bill

This webinar provides an overview of the language in the new stimulus bill and its emergency rental assistance provisions.


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Our resource team can provide support with accessing resources from our new resource library.

For assistance with Management & Operations resources, please contact: Courtney Kohler

For assistance with Census 2020 resources, please contact: Lindsay Marsh