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CAPLAW and the National Community Action Partnership have put together this case study to discuss some of the ways that Pro Action of Steuben and Yates, Inc. has adapted to the pandemic, which we hope will inspire and encourage other CAAs considering similar measures. In addition to describing some specific changes the agency made, we identify key aspects of Pro Action’s governance practices that allowed it to respond efficiently and effectively to the COVID-19 emergency. Together, these highlights demonstrate how a CAA’s organizational capacity and culture of good governance equip its leaders to better navigate the transition into a new phase of operations and mitigate the impact of an unexpected hardship.