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This report seeks to define design thinking and the coaching model that OFA utilized with their grantee partners as a part of a multi-year whole family approach initiative. It includes insights that have been gathered through this experience about the use of design thinking in human services. Next, it provides a brief description of each grantee project, along with pilot grantees’ thoughts on the process and their results. The reports conclude with some of OFA’s thoughts on the pilot projects and reflections from our grantees on their experience with design thinking