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Utility Debt in the Pandemic: How to Change Shutoff and Collection Policy
May 26, 2020 @ 2:00 pm - 3:30 pm
Join in on this webinar hosted by the National Community Action Partnership and the National Community Action Foundation. CAAs and other LIHEAP agencies foresee a coming tsunami of debt. A few states have enlightened debt-management and forgiveness policies. If yours is not one of them, this presentation by John Howat, Senior Energy Analyst with the National Consumer Law Center (NCLC), will provide model approaches and what to present to state policy makers to win changes. You will learn how utilities finance unpaid bills, how to use NCLC’s new templates for low-income utility program discount and arrearage management programs, and actions you can take now to help customers in crisis. Can’t wait? See NCLC’s new COVID-19 resource collection.