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Keeping the ‘Human’ in Human Services: Tips for Implementing User-Centered Design
March 24 @ 12:00 pm - 1:30 pm
The COVID-19 pandemic, and the various challenges of the last year, have left us stressed, anxious, and spread thin. The same is true for the people we are trying to serve. Join the National Community Action Partnership and U.S. Digital Response in a conversation about incorporating user-centered design elements into your workflows and services to more effectively reach and serve your communities. During this webinar, you’ll hear about USDR’s partnership with the Empire Justice Center and how user-centered practices enabled delivery of financial services to low-income families throughout the pandemic. You’ll leave with a clearer vision for how to design your work with a distinct focus on the end user and with tangible tips, takeaways and recommendations to humanize your processes.