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Increasing Internal Customer Satisfaction through ROMA Assessment

February 17 @ 2:00 pm - 3:30 pm

Especially over the past year, organizations have had to be more intentional about the customer satisfaction of one of their most important assets – their “internal customers” (employees). Many of the CSBG Organizational Standards also provide a minimum threshold for how to ensure the overall customer satisfaction system of the organization is established. Join this webinar to learn about meeting these standards, as well as components of both internal and external customer satisfaction to consider as the CAA moves beyond compliance. Presented by Barbara Mooney and Courtney Kohler



February 17
2:00 pm - 3:30 pm
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