Peer Presenter: Emmett Slobodzian, Program Impact Manager, Norwescap

Follow a transformative journey towards enhancing efficiency and impact with non-profit resources. We delve into the quest for a tailored Customer Relationship Management software solution, aligning with our unique needs through an RFP process. Discover how we built a system for specific needs from an out-of-the-box solution. We share insights on training tech-resistant staff, evolving reporting capabilities, and implementing time-saving automations, all geared towards maximizing our mission’s success.

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