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X-WR-CALDESC:Events for National CAP
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DTSTART;TZID=UTC:20210217T140000
DTEND;TZID=UTC:20210217T153000
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SUMMARY:Increasing Internal Customer Satisfaction through ROMA Assessment
DESCRIPTION:Especially over the past year\, organizations have had to be more intentional about the customer satisfaction of one of their most important assets – their “internal customers” (employees). Many of the CSBG Organizational Standards also provide a minimum threshold for how to ensure the overall customer satisfaction system of the organization is established. Join this webinar to learn about meeting these standards\, as well as components of both internal and external customer satisfaction to consider as the CAA moves beyond compliance. Presented by Barbara Mooney and Courtney Kohler \nRegister
URL:https://communityactionpartnership.com/event/increasing-internal-customer-satisfaction-through-roma-assessment/
CATEGORIES:Webinars
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BEGIN:VEVENT
DTSTART;TZID=UTC:20210218T140000
DTEND;TZID=UTC:20210218T153000
DTSTAMP:20260423T111809
CREATED:20210211T201759Z
LAST-MODIFIED:20210211T201759Z
UID:67721-1613656800-1613662200@communityactionpartnership.com
SUMMARY:Are You Ready? How to Assess Readiness and Apply Insights from the Past to Plans for the Future
DESCRIPTION:While it isn’t possible to accurately forecast every twist and turn in your agency’s path\, it is possible to build resilience and readiness to cope with interruptions to operations\, changing customary staffing patterns\, and the emerging needs of your community in the wake of a disaster. This webinar explores the importance of evaluating readiness to respond to the risks around the corner. You will learn essential strategies and techniques for extracting information based on past responses to help your agency prepare for the future. \nFuture webinars in this series will be held on the third Thursday of each month and will focus on topics such as Disaster Recovery and Business Continuity Planning\, Crisis Management and Crisis Communications\, Managing Data Equity Risk and Reward\, Creating Practical\, Action-Oriented Readiness Plans\, Ready to Serve: How to Build and Equip a Crisis-Ready Response Team\, Accessing Resilience Resources from Public and Private Sources and How to Become the Resilient Leader Your Mission Requires. Register today to join this timely series. \nRegister Now
URL:https://communityactionpartnership.com/event/how-to-assess-readiness-and-apply-insights-from-the-past/
CATEGORIES:Webinars
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